ABOUT THE APPRENTICESHIP
We have an exciting opportunity to join our friendly and collaborative team as a Housing Support Apprentice. This is an 18-month apprenticeship , where you will undertake a Level 2 Certificate in Housing Practice, a recognised qualification, highly valued by employers.
Job requirements:
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Delivering the highest quality service to our customers, communicating clearly and effectively with a wide range of people.
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Covering reception and being the first person our customer sees when they arrive at our offices.
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Actively listening to our customers’ needs and supporting them to resolve their query i.e., checking rent accounts, booking repairs or helping with tenancy issues.
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Working closely with all Housing Services teams, identifying any service improvements.
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Taking responsibility for customer queries, face to face, via email or WebChat, or on the telephone
Qualifications Required:
GCSE Grades A - C (4 or above) in English and Maths
REQUIREMENTS
Skills Required:
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Experience of working with people
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GCSE grade A* - C in English and Maths, or equivalent
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Excellent customer service skills
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Great verbal and written communication skills
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Good IT skills (MS Office to a basic level)
ABOUT YOUR EMPLOYER
B3living is currently the largest provider of social housing in the Broxbourne area, owning and managing 5000 properties in Hertfordshire and Essex. Our aim is to provide safe and secure homes for our customers and strengthen our local community whilst delivering excellent customer service.
Due to the nature of the role, you will be required to undertake a basic DBS check.
All our vacancies are open to flexible working arrangements, something we are really proud of. We offer a competitive benefits package including generous leave entitlements and a personal pension scheme. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBT (lesbian, gay, bisexual and transgender) people, people with disabilities and people from black, Asian and minority ethnic backgrounds.
ABOUT YOUR TRAINING PROVIDER
Achieve Training, the largest independent training provider in Staffordshire, provide inspirational training and outstanding apprenticeship delivery. An OFSTED 'GOOD' training provider, with over 30 years experience, Achieve Training support over 2,500 people each year to learn new skills, gain qualifications and progress in their careers.
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