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PAYING

From £800 per month
+ Bonus scheme to earn up to another £400 per month

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WORKING IN

Cheadle, Staffordshire

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APPRENTICESHIP

Customer Service Practitioner Level 2

ABOUT YOUR EMPLOYER

Moorlands Communications provide tailored solutions to meet the individual needs of each and every customer, providing services to a range of clients from small businesses (SME) to large corporations.

Moorlands Communications are the preferred supplier to businesses within the Staffordshire Moorlands and surrounding areas.

ABOUT THE APPRENTICESHIP

An exciting opportunity to join a local business communications provider.

The main purpose of the role is to generate interest in the product portfolio through proactive outbound calling campaigns. You will build, maintain, and develop a pool of prospects to secure qualified leads for the direct sales team.

Key accountabilities

  • Call prospects from the CRM Database to establish levels of interest
  • To efficiently implement and supervise activity of e-mail campaigns
  • Develop, cultivate, and maintain a pipeline of "hot" call backs
  • Maintain database with a record of key conversations
  • Follow up key conversations to develop the customer’s interest
  • Make qualified leads to be passed to the direct sales team
  • To ensure all requirement details are accurately collected and conveyed to the relevant people
  • Record all leads accurately in the database

Preferred Experience & Skillset

  •  Confident use of computers
  • Good Telephone Manner
  • An Attention to Detail
  • No previous role related experience required

REQUIREMENTS 

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.

Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.

You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.

Link to professional registration Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level

Skills Required:

  • Organised
  • Computer skills
  • Responsible
  • Be able to manage workload
  • Great communication skills

Personal Attributes: 

  • Flexible and able to contribute to a team approach
  • Excellent interpersonal skills
  • Self-motivated with a can-do attitude
  • Confident
  • Friendly

Qualifications Required:

Maths and English GCSE’s (9-4) A-C

Other information:

Have you checked you can get travel to the business location? Do you have the required qualifications? and does the rate of pay meets your needs?

APPLY NOW