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From £680 per month

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Customer Service Practitioner Level 3


Banner Stoke is a mid market supplier of all office solutions suppling businesses with General stationery, PPE, Janitorial , bespoke printed items, catering, technology and office furniture and more.

Full support and training will be given to the successful candidate. Banner have a proven track record of making apprentices permanent and with the support and encouragement some have progressed into senior roles.


Do you have a passion for customer service? This role offer a great way to start your career, providing essential skills and knowledge with a fast moving local employer.

Main duties include

  • Processing orders via email or phone
  • Checking data accuracy on orders and invoices
  • Backorder management
  • Contacting clients to obtain missing information or answer queries
  • Liaise with internal departments
  • Communicate important feedback from customers internally
  • Stay up to date with existing and new products
  • General Office Duties

Hours of work
Monday – Friday
9am – 5.30pm

£4.30 per hour Apprentice salary - but will go to National Minimum Wage subject to candidates experience and skills


Potential for the right candidate to progress into a permanent position with a progression plan to become an Account Manager.


Skills Required:

  • Understand how to deliver excellent customer service
  • Organisation Skills (Able to manage time effectively and prioritise workload accordingly)
  • Able to work as part of a team
  • Good communication skills
  • Ability to understand and carry out instructions
  • Computer Literate
  • Some Telephone experience.
  • Good attention to detail
  • Ability to multitask

Personal Attributes: 

  • Proactive approach to seeking and sharing knowledge
  • Ability to work effectively as part of a team
  • Awareness of equality and diversity
  • Flexible, enthusiastic, ‘can-do’ approach to everyday work Open to change and new ideas
  • Willingness and desire to take responsibility and use own initiative
  • Commitment to own personal professional development
  • Passion and confidence
  • Have a common sense approach
  • Must be a team player
  • Open to learning new skills

Qualifications Required:

Maths and English GCSE’s (9-4) A-C


Have you checked you can get travel to the business location? Do you have the required qualifications? and does the rate of pay meets your needs?