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£4.81 per hour

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Tunstall  ST6 5UD



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Level 3 Business Administrator


As an Office Junior / Apprentice at Phoenix you will answer incoming calls, schedule appointments and assist with the administration of a wide variety of Central Heating Installation and Servicing Contracts.

Typical Activities:

- Answer incoming calls.

- Book appointments.

- Deal with enquiries

- Liaison with customers and clients.

- Scanning, filing and general office duties.

- Customer service follow up calls.

- Extracting information from internal systems, producing summaries and assisting with certain elements of reporting.

- Other administration tasks which may arise on an ad hoc basis.


Required skills

-Must have a positive and relaxed nature.

- Solid computer skills.

- Customer service will always come first to you.


Personal qualities

• Enthusiastic

• Friendly and approachable

• Motivation and flexibility to learn a range of tasks and skills

• Positive attitude

• Hard working

• Reliable

• Trustworthy

• Good timekeeper 

•Good Manners 

•Team Player 

•Good customer service 

Throughout the duration of the apprenticeship, you will undertake a Business Administration Level 3 Standard Apprenticeship

Working hours
Monday-Friday 9am-4:45pm  



Phoenix Gas Service is a progressive and well-established family business. We have been in business for 30 years and provide all Central Heating and Hot Water needs using Renewable Energy alternatives.


Achieve Training, the largest independent training provider in Staffordshire, provide inspirational training and outstanding apprenticeship delivery. An OFSTED 'GOOD' training provider, with over 30 years experience, Achieve Training support over 2,500 people each year to learn new skills, gain qualifications and progress in their careers.

Important information

Depending on your prior knowledge, skills and experience you may be required to carry out an employment matching period prior to starting your apprenticeship. This will be discussed further with you during the interview stage.

Ensure you have checked you can get travel to the business location? Do you have the required qualifications? and does the rate of pay meet your needs?