ABOUT THE APPRENTICESHIP

This role is working closely with the support team, the consultants and the engineers. There is a degree of administration to complete, looking after our ticket portal.

We are in the centre of Derby so on a bus route and we also offer flexible remote working.

37.5 hours weekly. Between the hours of 08:00 – 18:00 but we are flexible with working hours

What will you be doing?

· Scheduling Engineering and Consultancy tickets

· Communicating with the team and clients

· Monitoring Jobs

· Ensuring processes are being followed

· Taking ownership of the Engineer service board

· Monitoring KPIs

· System Administration – Updating Tickets, creating contacts, editing company information

The role is full time, permanent, 37.5 hours/week. We have a work from anywhere, anytime policy, meaning you can work from where you choose, when you choose. Salary is dependent on experience. We’ll provide all the equipment you need to do your job (laptop, phone etc.).

Qualifications Required:

GCSE Grades A - C (4 or above) in English and Maths

REQUIREMENTS

Desire to learn
Passion for IT and Technology as this is a tech based role
Strong admin skills
Great communication
Team Player
Honest
Desire to put the time and effort in for the role
Very organised and timely
A high level of administration Skills
Organisational skills
Problem Solving
Strong communication skills.
Quick learner, specifically with new systems.

The perfect person will be a great communicator as you will need to talk to different teams within the business. Ideally you will be proactive, motivated, and reliable when it comes to data. The ability to handle multiple tasks at once is a skill that would be ideal for this role.

In this role, you will be the integral link between the Bam Boom Cloud team and our clients. Ensuring the efficient day-to-day running of the Engineering team and that all parties are kept up to date throughout the process

This role is perfect for someone who likes a fast-paced work environment, has a positive outlook, and understands that teamwork is everything! With the opportunity to work across multiple business areas and this role will keep the ideal person enthused and motivated

FUTURE PROSPECTS

If successful in the apprenticeship and the applicant shows a desire to go above and beyond their role then 100% they will be kept on. There is also progression from this role into project management in the future.

ABOUT YOUR EMPLOYER

We are one of the leading Microsoft partners in the world for selling, implementing and support an accounting software called Business Central. We pride ourselves on being an inclusive and diverse culture, living by core family values. We have a very flexible working policy and a brand new office located in the centre of Derby City centre with a fully stocked bar and games area.

We have a total of 125 employees across the globe, based in UK, US, Canada and India.

Our business at Bam Boom Cloud is BOOM-ing and 2022 is shaping up to be our best year yet! We are looking for an extraordinary Service delivery Despatch Administrator to join our BAM-ily and this is where you come in.

But why would you want to work for us? We know there’s a bunch of Dynamics partners out there and they’ll all tell you theirs is the best place to work

· Partner of the Year 2019/finalist 2020/finalist 2021 for Business Central

· Generous holidays

· Work from anywhere, anytime, forever: just get the job done to an awesome standard, we don’t mind how!

· Amazing office facilities, including Bar, pool table and soundproof pods

· Career progression opportunities

· Great training and opportunities to improve how we do what we do

· Great clients

· Great relationships with Microsoft

ABOUT YOUR TRAINING PROVIDER

Achieve Training, the largest independent training provider in Staffordshire, provide inspirational training and outstanding apprenticeship delivery. An OFSTED 'GOOD' training provider, with over 30 years experience, Achieve Training support over 2,500 people each year to learn new skills, gain qualifications and progress in their careers.

Important information

Ensure you have checked you can get travel to the business location? Do you have the required qualifications? and does the rate of pay meet your needs?