Style Commercial Services are situated in the Midlands serving North West England to Oxfordshire across central England.
They are recognised by some of the UK’s leading blue-chip companies for providing years of quality facility maintenance solutions for our client’s individual needs with rapid response teams ready to deploy 24 hours a day, 365 days a year, pulling out all the stops to fix the “emergency of the day” and save the operation.
ABOUT THE APPRENTICESHIP
Do you want a career in business administration or customer service?
Look no further! Get trained in general administration, work with clients and customers and show off your smile!
A Helpdesk Apprentice will be the first person a customer will speak to and see so if you are a people person then apply today!
Manage and maintain data management systems (both manual and electronic) to support the service operation, from logging initial job raised through to completion
Update clients’ as per service level agreements
Assist ordering of materials and stock management control
First point of telephone contact for the team, clients, suppliers, and customers, identifying urgent calls and passing on messages/dealing with enquiries in a courteous and professional manner
Meeting and greeting visitors, including attendance register
General Administration duties as required
Diligence around maintaining health & safety
Maintain a high level of security & confidentiality of data
General cleaning duties to maintain a clean and safe work area
Identifies activities that support the continuous improvement culture that supports our customer experience and performance
This position is based in Stafford so having a driving licence is desirable.
REQUIREMENTS
Skills Required:
Understand how to deliver excellent customer service
Organisation Skills (Able to manage time effectively and prioritise workload accordingly)
Able to work as part of a team
Good communication skills
Ability to understand and carry out instructions
Ability to multi-tasks
IT skills
Personal Attributes:
Well presented, confident and a good team player
Customer-focused
Professional Active listener
Takes responsibility and accountability
Demonstrates a “can do” attitude including suggesting solutions, participating, trusting and encouraging others and achieving expectations
Is adaptable to change/embraces and welcomes change
Acts with pace and urgency being energetic, enthusiastic and decisive
.png)
