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From £660 per month

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Lichfield, WS14 9UY

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Business Admin Level 3



If you live in the Lichfield area this role could be a fantastic start into an office-based career!

Key responsibilities:

To support the business with all tasks relating to the Sales and Administration of The Best Wallpaper Place & Couch Websites and C&B business.
Your responsibilities will cover a wide range of activities, including but not limited to the following:

• Process all orders and sample orders. Update back office accordingly - using status history for notes where relevant.

• Deal with all email actions, in a prompt and professional manner. 

• Dispatch all orders daily, via courier system and deal with any courier issues updating the back office and keeping the client informed.

• Track deliveries by courier and deal with any queries or exemption notices in a timely manner.

• Always use a high level of customer service, including aftersales to ensure clients are 100% happy with their experience with TBWPP.

• Daily management and checking website back office and ensuring that it is kept up to date with order statuses. 

• Supporting the administration and product management within the Visualsoft back office for Couch as and when required.

• Check answerphone messages, every morning and pass on any messages to relevant staff member via email.

• Deal with all sales enquiries in a prompt and efficient manner, using discretion on discounts to secure orders. Build relationship with customer by giving excellent customer service. Report to charlotte with any large sales enquiries.

Hours of work:

Mon – Thu 09.00am - 5.00pm
Friday 09.00am - 4.00pm
30 mins break


Skills and Attitude:

  • Hardworking
  • Friendly 
  • Great telephone manner
  • Kind
  • Respectful 

Qualifications Required:

GCSE Maths and English Grades Level 3 or above.


Potential full-time employment after your apprenticeship, subject to employers conditions.


Established in 2002, The Cream & Browne Service has grown from a simple home run business offering creative ideas for decoration and soft furnishings to an estate of two retail outlets selling Window Treatments and Wallcoverings, Home Accessories and Occasional furniture.


Achieve Training, the largest independent training provider in Staffordshire, provide inspirational training and outstanding apprenticeship delivery. An OFSTED 'GOOD' training provider, with over 30 years experience, Achieve Training support over 2,500 people each year to learn new skills, gain qualifications and progress in their careers.

Important information

Depending on your prior knowledge, skills and experience you may be required to carry out an employment matching period prior to starting your apprenticeship. This will be discussed further with you during the interview stage.

Ensure you have checked you can get travel to the business location? Do you have the required qualifications? and does the rate of pay meet your needs?