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PAYING

From £600 per month

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WORKING IN

Longton, ST3 1EW

 

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APPRENTICESHIP

Level 2 Customer Service Practitioner

ABOUT YOUR EMPLOYER

M&M Group, based in Longton includes the subsidiaries M&M Signs and Graphics, M&M Vehicle Repairs and M&M Information Technologies.

ABOUT THE APPRENTICESHIP

You will be an integral part of the customer service team offering high levels of customer and reception services.

Duties will include:
  • Providing Reception services to face to face visitors and via the telephone and email
  • Providing end-to-end query service
  • Record queries accurately and efficiently
  • Take on general customer service duties as required in order to meet the needs of the department and the business as a whole
  • Escalate more complex issues to the Manager
  • Take on other responsibilities outside of normal role as required
  • Dress code is business wear

Working Week
37.5 hours Monday - Friday 9am-5.30pm
Salary
£4.30 per hour apprentice rate of pay

REQUIREMENTS 

Skills Required:

  • Action & customer focused
  • Quality of work / attention to detail
  • Effective team player
  • Basic IT Skills including Excel and Outlook
  • Excellent attention to detail
  • Good communication skills verbally and in writing

Personal Attributes:

  • Organised
  • Able to multi-task
  • Friendly and approachable
     

Qualifications Required:

GCSE Grades A - D (3 or above) in English and Maths

ABOUT YOUR TRAINING

Good or bad customer service can make or break a business. Organisations recognise the importance of good customer service; and focus on developing this within their workforce.

As a customer service apprentice, you will receive mentoring in the workplace and training from Achieve Training to help develop your skills and achieve your Level 2 apprenticeship.


On successful completion, you will receive:
Level 1 / Level 2 Functional Skills in English & Maths (if required)
Level 2 in Customer Service

Other information:

Have you checked you can get travel to the business location? Do you have the required qualifications? and does the rate of pay meets your needs?

APPLY NOW