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£5.18 per hour 

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Tunstall, Stoke-on-Trent

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Level 2 Customer Service Practitioner 


If you are looking for a position which can take you into an office-based role with a world-renowned ceramics company - this is certainly the job for you! 

Churchill China have been in the potteries since the 1700's and their position's have lots of opportunities for full-time employment after your apprenticeship. 

  • Process end user and distributor samples from emails on a daily basis
  • Process emails received from the Churchill web site
  • Follow up urgent samples with sample bay and carrier to ensure they have been delivered
  • Liaise with the reps and order any samples they need for meetings
  • Ensure the samples are dated correctly according to the capacity on the sample dashboard
  • Cover the badge/bespoke department
  • Cover reception on a rota basis


Qualifications Required:

GCSE Grades A - C (4 or above) in English and Maths


Skills Required:

  • Thorough attention to detail
  • Good customer service skills 
  • Excellent verbal and written communication
  • Ability to work in a group and on their own
  • Strong organisational skills

Personal Qualities:

  • Confidence in decision making
  • Positive attitude
  • Friendly
  • Punctual 



On completion of their initial apprenticeship, apprentices may have the opportunity to remain with the business on a permanent contract. This will be discussed with your employer.


As one of the world’s leading manufacturers of high quality ceramic tableware, Churchill has a long history of bringing the highest quality products to the hospitality industry. Based in the heart of the Potteries since 1795 as one of its constituent companies, Sampson Bridgwood, Churchill has progressively developed, building a strong reputation as an innovative and reliable supplier of quality tabletop products.


Achieve Training, the largest independent training provider in Staffordshire, provide inspirational training and outstanding apprenticeship delivery. An OFSTED 'GOOD' training provider, with over 30 years experience, Achieve Training support over 2,500 people each year to learn new skills, gain qualifications and progress in their careers.

Other information:

Have you checked you can get travel to the business location? Do you have the required qualifications? and does the rate of pay meets your needs?