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Parkhall, Stoke-on-Trent

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Level 2
Customer Service Practitioner

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15 months


The candidate will be required to take on a diverse role within this small independent company who deal with used mobile phones: data erasure, data security and servicing.

The role will involve working in multiple areas of the business from dealing with customers, unloading deliveries, using IT to check stock, technical processing and quality control, processing deliveries for dispatch and ensuring systems are updated.

The focus is on delivering a great customer service to both internal and external colleagues.

You will need to understand:

  • Health & Safety: Work safely at all times, complying with health and safety legislation, regulations, and other relevant guidelines. Identifying risks within their processes and support/carry out countermeasure activities to improve safe working. Manage equipment and materials daily in-line with supplier standards e.g. COSHH (Control of Substances Hazardous to Health).

  • Recognise the products, services and language used by trade customers and the technical application of those product and services, processing and recording the receipt, storage, assembly and despatch of goods. Receiving stock, despatching customer orders and processing returns in line with company processes and loading /unloading of supplier and contractor vehicles

  • Quality Control: Demonstrate appropriate process documentation control and processing

  • Problem Solving: Demonstrate their ability to identify and resolve problems within the mobile phone and technical areas using effective problem-solving tools and techniques.

  • Continuous Improvement: Generate ideas and contribute to process improvement activities individually or as part of a team.

  • Communication: Demonstrate communication skills which include oral, written, electronic, information boards or visual displays to effectively share information communicating confidently to internal and external customers about the company and how it operates

Qualifications Required:

GCSE Maths and English A*- C/Grades 4-9 are required for this role

Working Week:

£5.00 per hour
Mon-Thurs 8.30am-5pm Friday 8.30am – 4pm


Skills Required:

  • Show respect for others, having regard for diversity and equality.
  • Be punctual and reliable.
  • Respond positively to change in the working environment.
  • Integrates within the team and supports others.
  • Can work independently and effectively in challenging situations.
  • Maintains quality of work under pressure.
  • An open and honest communicator.
  • Listens to other people’s opinions.
  • A positive and respectful attitude.
  • Follows instructions and guidance and demonstrates attention to detail.
  • Seeks opportunities to develop and adapt to different situations, environment or technologies.

Future prospects

What future prospects are there for the candidate once the apprenticeship they have applied for has finished/completed.
A permanent role within the business either in the warehouse or the production area.

Other information:

Have you checked you can get travel to the business location? Do you have the required qualifications? and does the rate of pay meets your needs?


BlankIT, based in Parkhall, supports the mobile device industry and are experts in used device grading, software and data removal.


Achieve Training, the largest independent training provider in Staffordshire, provide inspirational training and outstanding apprenticeship delivery. An OFSTED 'GOOD' training provider, with over 30 years experience, Achieve Training support over 2,500 people each year to learn new skills, gain qualifications and progress in their careers.