Artboard 5

PAYING

From £680 per month

Artboard 19

WORKING IN

Stoke-on-Trent

 

 

Artboard 15

APPRENTICESHIP

Customer Service Practitioner Level 2

ABOUT YOUR EMPLOYER

Established in 1994, Phoenix gas prides itself on being a well-reputed local family-run company.

Phoenix Gas aims to provide a one-stop-shop for central heating and hot water needs that is both affordable and customer focused.

ABOUT THE APPRENTICESHIP

THERE ARE 2 POSITIONS AVAILABLE FOR THIS APPRENTICESHIP.

If you want to start your career learning about an office environment, improving your confidence and organisation skills this is a perfect position! 

In this administration position you will be expected to work under the direction and instruction of senior staff, to provide general clerical, administrative and reception duties to the organisation.

  • Undertake reception duties, answer routine telephone and face to face enquiries and sign in visitors
  • Assist with arrangements for visits from relevant external visitors and clients
  • Provide routine clerical support, e.g. photocopying, filing, faxing, emailing, and scanning
  • Maintain manual and computerised records/management information systems and respond to queries
  • Undertake routine typing, word-processing on an ad hoc basis
  • Sort and distribute and record mail
  • Undertake routine administration
  • Operate office equipment e.g. photocopier, computer
  • Arrange orderly and secure storage of supplies




 

REQUIREMENTS 

Skills Required:

  • Understand how to deliver excellent customer service
  • Organisation Skills (Able to manage time effectively and prioritise workload accordingly)
  • Able to work as part of a team
  • Good communication skills
  • Ability to understand and carry out instructions
  • Ability to multi tasks
  • IT skills desirable but not essential

Personal Attributes: 

  • Well presented, confident and a good team player
  • Customer-focused
  • Professional active listener
  • Takes responsibility and accountability
  • Demonstrates a “can do” attitude including suggesting solutions, participating, trusting and encouraging others and achieving expectations
  • Is adaptable to change/embraces and welcomes change
  • Communicates effectively

Qualifications Required:

Science, Maths and English GCSE’s (9-4) A-C

APPLY NOW